FAQ – Your Vacation Rental Guide

FAQ - UrlaubBooking
What is included in the booking price?

The booking price includes accommodation, all utilities (water, electricity, and gas), and basic cleaning. Optional extras such as airport transfers, additional cleaning, or specific services can be added to your booking for an extra charge.

How can I pay for my booking?

You can pay via major credit cards, PayPal, or bank transfer. We require a deposit at the time of booking to confirm your reservation, and the remaining balance is due upon arrival.

Is the property pet-friendly?

Some of our properties are pet-friendly. If you plan to bring your pet, please check the property listing for specific details or contact us in advance to confirm.

Can I modify or cancel my booking?

Yes, modifications or cancellations can be made up to a certain period before your arrival. Please refer to our cancellation policy or contact customer support for assistance with any changes to your booking.

Our Booking Process

  • Step 1: Browse through our list of vacation homes and find your ideal property.
  • Step 2: Select your check-in and check-out dates and enter your guest information.
  • Step 3: Confirm your booking by paying the required deposit.
  • Step 4: Receive a confirmation email with all the details of your booking.
  • Step 5: Arrive at your vacation home and enjoy your stay!

Safety and Helpful Tips

  • Ensure you check the property’s cancellation and refund policy before booking.
  • Always check if the property provides the necessary amenities for your stay (Wi-Fi, air conditioning, etc.).
  • Contact customer support if you have special requests or need assistance during your stay.
  • Respect local laws and regulations during your vacation in Croatia.
  • For any emergencies, please save the contact information provided in your booking confirmation.

Need More Assistance?

If you have any further questions, feel free to reach out to our customer service team. We are available 24/7 and happy to assist you with any inquiries.